​Performance & Uptime

Broadband Infraco

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Performance & Uptime Commitments

We guarantee an uptime level of up to 99.5% for our services 24 hours a day, 7 days a week, except during scheduled maintenance or emergency changes, which will be communicated well in advance.
Broadband Infraco provides high network availability and reliability ensuring that it delivers an acceptable quality of service and comply with the performance metrics specified in Service-Level Agreements (SLAs).
Our SLA provides our customers the opportunity to tailor relevant services to their business needs. These SLA’s are available as unprotected and protected services, which translates to 98% and 99.5% respectively.

24/7 Countrywide Customer Support

Broadband Infraco’s skilled engineers and technicians are able to provide onsite technical, logistical and monitoring support 24 hours a day, 7 days a week through our Network Operations Centre (NOC).
performance and uptime

The average performance of the link for each of the regional neighbours.

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NOC
Network Operations Centre (NOC)
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Customer Satisfaction
Customer Satisfaction Survey Results
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